Transcription Team Manager

Summary

Join us as a Masai Transcription Team Manager and work remotely on a flexible schedule! This project-based contract role involves overseeing a team of 5-10 transcribers, ensuring timely project completion, and managing various aspects of the transcription process. You will be responsible for communication, monitoring team progress, providing invoices, assisting with hiring, administering language tests, training transcribers, and troubleshooting issues. Compensation is based on per-audio-minute rates for transcription, review, and management, with additional compensation for language verification grading. The role offers multiple income streams and the opportunity to contribute to cutting-edge technology research.

Requirements

• Full proficiency in the Masai, Maa, or Maasai language from Kenya language (ISO: mas_latn_ke)
• Professional work experience in Linguistics, Translation, Transcription, or localization, strongly preferred
• Proficiency in computer and internet skills
• Competency on both MAC and PC platforms, Microsoft Applications, and G Suite
• Strong grammar, orthography, and punctuation skills; a proficiency test will be required
• Responsive with timely email access
• Effective web search skills
• Ability to onboard within two weeks

Responsibilities

• Regular and prompt communication in English
• Monitoring team progress and performance, while ensuring timely project completion
• Providing invoices and invoicing summaries
• Assist in hiring and onboarding transcribers, while following company-established onboarding procedures
• Administering and grading language verification tests, as well as revising and enhancing tests as needed
• Training and providing support for transcribers
• During down time, utilize company transcription program to transcribe alongside transcribers to help progression of project
• Troubleshoot alongside Team Services Manager and department Operations Coordinator to resolve any issues reported by transcribers during their work, such as bad data, technical issues, etc

Preferred Qualifications

Experience using Upwork

Benefits

• Ability to work remotely
• Flexible schedule