Remote Travelling IT Migration Support Engineer

Summary

Join a dynamically growing and international organization as an IT Support Engineer to travel globally, provide technical support, and contribute to the success of critical projects.

Requirements

• Previous experience in IT support or service desk role is preferred
• Strong technical aptitude with a passion for learning and adapting to new technologies
• Excellent communication and interpersonal skills, with the ability to work effectively in a diverse and global team environment
• Willingness to travel internationally and work flexible hours as needed to meet project requirements
• Customer-focused mindset with a commitment to delivering high-quality service and support to end-users
• Fluent English (written and spoken) communication skills, any additional language is a plus and can influence the destinations
• Friendly, supportive and flexible personality with quick learning ability
• Good team player with planning and organizing skills & multi-tasking

Responsibilities

• Collaborate with senior team members to carry out a pre-defined migration sequence of laptops and mobile devices
• Travel to client locations globally to provide on-site technical support and assistance during device migration projects (1-6 weeks per location)
• Provide technical troubleshooting and resolution for hardware, software, and network issues encountered during deployment activities
• Assist end-users with device setup, configuration, and user training to ensure smooth transition and optimal functionality
• Document and escalate technical issues as necessary, ensuring timely resolution and effective communication with stakeholders
• Adhere to project timelines and quality standards, striving for excellence in service delivery and customer satisfaction
• Contribute to continuous improvement initiatives by providing feedback and insights for process optimization and best practices

Benefits

• Broad range of activities, tasks, and projects
• Travel opportunities to diverse locations worldwide, gaining valuable experience and exposure in global IT environments
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events