Senior Product Manager, CRM Records & Events

Summary

Join HubSpot as a Senior Product Manager for Records and Events teams, leading the evolution of AI-powered CRMs. You will work with engineers and a UX designer on a high-impact product used by millions daily. Responsibilities include creating a cohesive roadmap, driving alignment, guiding new product ideas, and understanding customer needs through data analysis and direct engagement. The ideal candidate possesses experience launching products (including AI features), platform product management, and a multidisciplinary approach. HubSpot offers a product-led culture, opportunities for growth, and flexible work arrangements.

Requirements

• Experience launching products successfully to customers, including AI features
• Experience as a platform product manager, building tools that serve both external customers and internal product teams
• A multidisciplinary approach to thinking, combining market, business and technical insights to identify opportunities and weigh tradeoffs
• The ability to articulate product vision to a variety of audiences
• A deep respect for the expertise and insights of their collaborators, including engineering, design, UX research, analytics, and others
• A drive to understand customer needs deeply and truly solving for their problems
• Excellent communication, influencing, and interpersonal problem-solving skills
• A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow
• A desire to understand how HubSpot products work
• The ability to make decisions, test assumptions, and iterate - often without perfect information
• Demonstrated ability to adapt in an innovative and fast-paced environment
• An understanding of the competitive software space

Responsibilities

• Create a shared vision and cohesive roadmap for the future of this product area as a critical member of the Product Triad
• Drive alignment, set goals, build understanding and motivate others, including cross-functional partners across the company
• Guide new product ideas from initial concept all the way through launch
• Understand our customers and their journey through the product by engaging with them directly and often
• Use data to identify opportunities to improve our customers’ experience, devise strategy to execute your ideas, and partner with business stakeholders across HubSpot to make solutions that help our customers grow
• Improve records and preview sidebars so that they’re less overwhelming and more curated to provide customers with the information they need upfront
• Transform records into dynamic pages that change content depending on relevant context like which user, what they’re trying to accomplish, etc
• Embed AI insights throughout records and preview sidebars so that customers can easily understand and action data instead of spending time interpreting it
• Work with internal product teams to create persona and industry templates to display on record pages
• Orchestrate a complex migration of the record activities tab to a new version that is more configurable and solves for known customer pain points
• Work with internal product teams to determine the best way to display activities data across the HubSpot platform

Benefits

• Join a product-led culture that truly puts the customer first
• Create and advance an ambitious product strategy that’s driven by customer needs, business goals, powerful data, and global market indicators
• Partner closely with colleagues in UX and Engineering to create a high-value product that’s both powerful and easy to use
• Use your voice, share your perspective, and have a real impact based on your point of view
• Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths
• Be empowered to show up as your authentic self and choose a work style and location where you can do your best work , whether that’s at home, in an office, or a blend of the two
• Cash compensation range: 158100-253000 USD Annually
• The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay