Triage RN, Access

Summary

Join Northwestern Medicine as a Triage RN, Access and provide clinically expert virtual triage service, acting as a liaison between patients and physicians. This 20-hour per week position involves rotating day shifts, including evenings and weekends. You will assess patient needs, develop care plans, and provide next-step recommendations using evidence-based protocols. Excellent communication and customer service skills are essential, along with the ability to work effectively as part of a team. Responsibilities include triaging calls and messages, documenting communications, scheduling appointments, and assisting with staff orientation and process improvement projects. Northwestern Medicine offers competitive benefits.

Requirements

• Graduate of accredited RN program
• 2 years of ambulatory care experience
• Registered Nurse License issued by State of Illinois
• Current AHA BLS Provider certification

Responsibilities

• Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts Patients First
• Establish positive first impressions with patients and customers, establishing a role as patient advocate
• Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle
• Incorporates critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning and needs
• Asks key questions to gain insight into the patient’s clinical condition and able to adjust approach as needed to get necessarily information
• Document all communications in the electronic medical record
• Schedules patient for visit with provider as appropriate based upon protocols
• Follows triage protocols in place for the department
• Assist in scheduling appointments for patients with providers within NM
• Assist in orientation of new staff members
• Assist in specific process improvement projects
• Participates in departmental quality improvement activities
• Uses effective service recovery skills to solve problems or service breakdowns when they occur

Preferred Qualifications

• BSN
• Specialty certification upon eligibility

Benefits

• 401(k) matching
• Tuition reimbursement
• Loan forgiveness
• Lifecycle benefits