Kasa is hiring a
Trust and Safety Specialist

Summary

Kasa is seeking a remote Trust & Safety Specialist to investigate reported violations of house rules, coordinate cross-functional incident response, provide empathetic support to community members, and contribute to the prevention and detection of future risks. The role requires 3+ years of experience in a customer-facing Trust & Safety role, conducting investigations, managing cross-functional incident response efforts, and expertise in de-escalation techniques and victim advocacy.

Requirements

• 3+ years of experience in a customer-facing Trust & Safety role
• 3+ years of experience conducting investigations and handling urgent and high-priority issues
• Knowledge and experience managing cross-functional incident response efforts
• Expertise in de-escalation techniques and victim advocacy

Responsibilities

• Investigate reported violations of house rules
• Coordinate cross-functional incident response
• Provide empathetic and caring support for community members

Benefits

Remote Work: With flexibility as a core value, Kasa employees are able to work from anywhere!