Associate Policy Support Specialist

Summary

The job is for an Associate Policy Support Specialist at Spotify's Trust & Safety team in Dublin. The role involves conducting investigations into reported content, handling escalations, supporting vendor and operations teams, partnering with policy teams, providing feedback on workflows, and ensuring a safe and positive user experience.

Requirements

• BA/BS degree required
• Strong preference for French language fluency
• 1-2 years of experience in an operations role supporting content moderation
• Experience driving urgent and high-priority cases through process to resolution
• Strong stakeholder management and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators
• Excellent communication skills; experience representing your team on escalations and able to synthesize complex information for all audiences
• Strong project management skills; proven ability to lead multiple projects simultaneously across time zones
• Able to facilitate critical conversations with ease and balance competing priorities
• Willing to learn new processes, develop recommendations, and teach others
• Fast learner and thrives in a fast-paced environment
• Experience working with sensitive, disturbing content

Responsibilities

• Conduct objective and timely investigations into reported content to ensure compliance with Spotify’s policies
• Triage and handle high-profile and/or time-sensitive escalations, including communication with internal stakeholders
• Support vendor and operations teams through enforcement guidance and training
• Partner cross-functionally with policy teams and vendors to improve operational efficiency via process improvements, solving for root causes to complex cases
• Provide feedback on workflows and support policy enforcement design

Benefits

This role may require some weekend or holiday coverage on an on-call basis