Trust & Safety Associate, Compliance

Summary

Join Wattpad's Trust & Safety team as a Trust & Safety Associate and contribute to platform compliance projects ensuring user and content safety. Collaborate with trust and safety professionals to create a safe user experience. Respond to community tickets related to various safety concerns, identify and escalate content to law enforcement, and enforce Wattpad's Content Guidelines. Support data privacy and protection initiatives, participate in creating safety policies, and act as the first line of defense for user issues. Conduct regular reviews of data access and processing procedures and stay updated on evolving global legislation and regulations. This role requires a strong understanding of data privacy regulations and experience in UGC moderation.

Requirements

• Education: B.A./B.S. in related fields
• 2+ years' experience in trust and safety or related fields (must have experience in UGC moderation)
• Strong proficiency with technology and online project management systems: SharePoint, MS Office, Airtable
• Must have experience working with Zendesk
• Interested in content policy, compliance, and/or internet governance
• Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and compliance best practices

Responsibilities

• Respond to community tickets ranging from Self-Harm, Suicide, CSEM (Child Sexually Explicit Material), Bullying, Harassment, Hate Speech, Violence, Pornography, Release of Personal Information, and Spam
• Identify and escalate, and potentially report content to Law Enforcement as well as conduct police escalations for Wattpad’s at-risk users
• Possess a solid understanding of Wattpad’s Content Guidelines/Code of Conduct and enforce them by reviewing content reported by Wattpad’s community
• Support the management of data privacy and protection initiatives, ensuring all user data handling aligns with applicable privacy regulations (such as GDPR, CCPA)
• Participate in creating, contributing, and enforcing safety policies at Wattpad
• Act as the first line of defence for user and community issues that might arise
• Play a critical role in addressing behaviours that negatively impact our users and community
• Conduct regular reviews of data access and processing procedures, identifying potential areas for improvement in data security and privacy
• Research and stay up-to-date with evolving global legislation, regulations, and industry standards related to trust and safety compliance, ensuring ongoing alignment across all markets and adapting policies and procedures as needed

Benefits

• Top industry health benefits, including vision and dental
• Your own health/wellness account to spend each year
• RRSP Contributions (Canada), 401K Contributions (USA)
• Generous vacation and Maternity/Parental leave top-up program
• Corporate discount for gym memberships for you and your family
• Work from almost anywhere in the world for part of the year
• Winter break shutdown and a whole lot more!
• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals