Field Service Manager

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Field Service Manager, Commercial. You will coordinate and optimize scheduling for field service technicians performing maintenance, troubleshooting, and repairs on commercial solar energy systems. This role ensures efficient resource allocation, timely service delivery, and exceptional customer satisfaction while maintaining compliance standards. Key responsibilities include schedule management, work order coordination, communication and support, efficiency and optimization, and documentation and reporting. The ideal candidate possesses strong organizational and multitasking skills, proficiency with scheduling software, and excellent communication skills. Omnidian offers a competitive compensation package, including comprehensive benefits and opportunities for growth.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred
• Minimum of 2 years of experience in service scheduling, dispatch, or logistics coordination (solar or renewable energy industry experience preferred)
• Strong organizational and multitasking skills with the ability to work in a fast-paced environment
• Proficiency with scheduling or service management software (e.g., Salesforce, and other Field Service Management software)
• Excellent written and verbal communication skills

Responsibilities

• Develop, maintain, and update daily, weekly, and monthly schedules for field service technicians based on service orders, technician availability, geographic location, and priority level
• Coordinate emergency response and high-priority service calls as needed
• Assign and track work orders in Salesforce
• Ensure all job details (scope, location, customer contact, materials, permits) are accurate and communicated effectively to technicians
• Act as the main point of contact between the field team, service management, and commercial operations team regarding schedule updates, rescheduling, and follow-ups
• Analyze route planning and travel time to reduce downtime and increase the number of completed work orders per day
• Monitor KPIs such as response times, first-time fix rates, report completion, and technician utilization to identify areas for improvement
• Maintain accurate records of scheduled services, client timesheets, job completion statuses, and customer interactions
• Prepare daily and weekly reports for management on scheduling efficiency and field activity

Preferred Qualifications

• Basic knowledge of solar PV systems and field service operations is a plus
• Familiarity with electrical or mechanical service operations
• Knowledge of OSHA and general field safety practices
• Experience working with geographically dispersed teams and managing schedules across regions or time zones

Benefits

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success