Trust & Safety Specialist

Summary

Join Roadie, a leading logistics and delivery platform, as a Trust & Safety Specialist and contribute to a safe and secure environment for users. You will investigate and resolve fraudulent activities, identify patterns and trends, and implement fraud mitigation tactics. This role requires strong analytical and problem-solving skills, experience in Trust & Safety and compliance, and proficiency in Salesforce or similar CRM systems. Roadie offers competitive compensation, comprehensive benefits including health insurance, 401k with company match, tuition and student loan repayment assistance, flexible work schedule with unlimited PTO, monthly 3-day weekends, monthly WFH stipend, paid sabbatical leave, and the necessary technology to succeed.

Requirements

• At least 1 year experience in Trust & Safety
• At least 1 year experience in a compliance or operations-related role
• Exceptional verbal and written communication skills, with an ability to empathize and establish trust
• Knack for problem solving using investigative and analytical skills
• Proficiency in Salesforce or other CRM systems
• Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
• Thrive in a fast-paced and agile environment, and navigate ambiguity with ease

Responsibilities

• Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform
• Leverage data to identify patterns and trends in fraudulent activity
• Identify procedural gaps to develop efficiency and effectiveness within the team
• Manage critical and high-risk situations appropriately and with a sense of urgency
• Adjudicate user consumer reports while adhering to geographic compliance & regulations
• Validate the authenticity of user identification
• Adhere to legal and risk-related policies and procedures
• Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
• Investigate, audit, and decision on sender Gig related claims
• Research industry standards and best practices to improve internal processes
• Reduce company losses by assessing internal and external liabilities
• Partner with law enforcement as needed when managing ongoing investigations

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done