Grammarly is hiring a
Trust & Safety Support Specialist

Summary

The job is for a Trust & Safety Support Specialist at Grammarly based in Poland. The role involves addressing trust and safety concerns, improving workflows, participating in business-critical projects related to user data security and privacy, and collaborating with the team in person twice a quarter.

Requirements

• Embodies Grammarly's EAGER values: ethical, adaptable, gritty, empathetic, and remarkable
• Inspired by Grammarly's MOVE principles: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust
• Able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based
• At least one year of experience in a customer-facing role
• Excellent written and spoken English
• General understanding of user data privacy and security principles

Responsibilities

• Review and resolve incoming customer requests and address trust and safety concerns
• Develop problem-solving skills and enhance analytical thinking by conducting data investigations as necessary
• Actively participate in defining new optimal practices within Grammarly Trust Support team, including improving existing workflows
• Participate in business-critical projects pertaining to user data security and privacy

Preferred Qualifications

• Advanced knowledge of security-related or risk prevention–related matters for a similar SaaS service is a plus
• Attentive and detail-oriented
• Notable problem-solving skills and can proactively pinpoint areas for improvement
• Empathetic, active listener
• Very strong writing skills and can flawlessly communicate in multiple styles
• Quick thinker with a curious mind
• Can work independently and come up with efficient solutions under pressure

Benefits

• Professional growth: training, coaching, and regular feedback
• Connected team: employee resource groups, Grammarly Circles, global, local, and team-specific programs
• Increased fee for support agents available to render services between 8 pm and 5 am CET