Turkish Order Support Specialist

Summary

Join our reputable client within the Tech sector as an Order Support Specialist! This fully remote opportunity allows you to work from home in Portugal, develop your skills, and learn about top products. You'll handle complex issues, liaise with partners, and provide customer satisfaction.

Requirements

• C2 or native level of Turkish
• B2 level of English
• EU passport or valid work permit to work legally in Portugal

Responsibilities

• Receive escalations from customer-facing colleagues and work under strict regulations
• Handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices
• Ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase
• Perform investigations that will lead to decisions impacting relations with customers and partners
• Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction
• Perform tasks in SAP at a high detail level for record-keeping

Benefits

• Competitive Salary
• Stable work and career progression; Investment in training and personal development
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
• Free salad, fruit, soup and bread available to all employees
• Health Insurance since day one in the company
• Opportunity of having free accommodation in one of the company's apartment as well as expenses included (water, electricity, Internet, cable TV and cleaning services once per week)
• Opportunity to work remote from anywhere in Portugal excluding the islands
• Free company events and activities