Order Support Specialist

Summary

Join a reputable tech company as an Order Support Specialist and contribute to customer satisfaction by resolving complex order issues. This fully remote position offers the opportunity to work from anywhere in Portugal (mainland) and gain valuable experience in the tech industry. You will be responsible for handling order escalations, ensuring swift resolution of problems, and providing timely updates to customers. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer service. The company offers a competitive salary, stable work environment, and opportunities for career progression, training, and personal development. Additionally, you will enjoy benefits such as health insurance, free accommodation options, and access to modern facilities.

Requirements

• C2 or native level of Turkish
• B2 level of English
• EU passport or valid work permit to work legally in Portugal

Responsibilities

• The Order Support Specialist receives escalations from customer-facing colleagues and works under strict regulations
• They commit time to handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices
• Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role
• From order induction to item delivery, and from handling flavor changes to RMA completion, the Order Support Specialist Team owns this process
• The Specialist will liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction
• They will perform investigations that will lead to decisions impacting relations with customers and partners
• Customer phone and email outreach are necessary to relay issue resolution, providing timely updates when investigating and when restoring the relationship
• Performing tasks in SAP at a high detail level for record-keeping is essential
• SAP actions require utmost attention to detail and accurate adherence to KBase protocol
• Ability to work quickly and efficiently under deadline pressure
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference
• Proven ability to work and make decisions with minimal supervision
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work
• Extraordinary teammate, thriving in an environment where camaraderie matters

Preferred Qualifications

Knowledge of SAP is an advantage; otherwise, we can help with that

Benefits

• Competitive Salary
• Stable work and career progression; Investment in training and personal development
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
• Free salad, fruit, soup and bread available to all employees
• Health Insurance since day one in the company
• Opportunity of having free accommodation in one of the company's apartment as well as expenses included (water, electricity, Internet, cable TV and cleaning services once per week)
• Opportunity to work remote from anywhere in Portugal excluding the islands
• Free company events and activities