Ubuntu Customer Engineer

Summary

Join Canonical as an Ubuntu Enablement Engineer to represent the company with leading OEMs, ODMs, and silicon partners to deliver the best user experience of Ubuntu on partner hardware. This fast-paced environment requires excellent time management, insightful debugging, critical thinking, problem-solving skills, and deep knowledge of the Linux system.

Requirements

• A Bachelor or higher degree in STEM, preferably Computer Science or Electrical Engineering
• Good interpersonal skills for collaboration and customer engagements
• English written and verbal communication skills
• Linux kernel, boot and system-level architecture skills
• Linux debugging and resolution abilities
• Ability to be productive in a globally distributed team
• Ability to learn fast to work on cutting edge technologies

Responsibilities

• Work closely with partners on platform bring up
• Debug and prioritize issues, escalate to engineering teams where needed
• Facilitate communication between Ubuntu, firmware and hardware engineering teams
• Build and maintain working relationships with partners
• Conduct root cause analysis, collect and organize details to reproduce and explain results
• Provide fast response times and estimated time lines for resolving technical issues
• Plan, build and deliver Ubuntu ecosystem technical training to Canonical's partners
• Design and provide factory support during production preparation and run

Benefits

• Personal learning and development budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel