User Researcher III

Summary

Join Fearless Digital as a User Researcher III and collaborate with cross-functional teams to evaluate user research needs, improve product definitions, and deliver data-driven insights. You will build scalable user research solutions, cultivate a community of growth, and advise team members on usability trends and research methods. This 100% remote, full-time position requires a minimum of 8 years of professional experience in UX design or user research and specific skills in various software and tools. The role involves mentoring, stakeholder management, and advocating for inclusive design practices. Fearless offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• A minimum of 8 years of professional experience in UX design, service design, and/or user research
• Demonstrated experience with CSS
• Ability to create visual assets
• Demonstrated experience designing logos, style guides, and branding materials
• Experience building and facilitating presentations and templates for stakeholders, preferably using PowerPoint
• Experience with Jira, Confluence (maintaining and updating pages), and Microsoft Office
• Demonstrated experience conducting and synthesizing user interviews and research using Dovetail
• Demonstrated expertise in managing stakeholder relationships and expectations
• Experience coaching, mentoring, or supervising other designers
• Demonstrated experience with graphic design
• Experience with Section 508, WCAG compliance, and accessibility testing tools
• Demonstrated expertise in the sustainability and consequences of design decisions
• Demonstrated ability to make decisions characterized by managed levels of risk and complexity
• Demonstrated experience editing and aligning content across multiple sources
• Experience understanding, writing, and formatting government budget narratives
• Available to work between the hours of 9 am and 5 pm EST
• Ability to acquire a Public Trust Clearance
• Portfolio required for consideration
• Experience with Figma
• Experience with Notion
• Demonstrated expertise in using strong influencing and communication skills to identify solutions that meet user and business needs
• Industry expertise in recruiting public and Government-targeted end-users for specific research
• Demonstrated expertise in implementing a wide variety of research and synthesis methods applied across complex products and services
• Demonstrated expertise in understanding behavioral analysis and statistical concept studies
• Demonstrated mastery of practice in communicating and creating presentations of visually and verbally engaging content
• Knowledge of the social and technological context for Government services
• Excellent attention to detail and strong organizational and time management abilities
• Advanced knowledge of technologies used to build and operate Government services
• Experience with DesignOps and ResearchOps, operationalizing processes such as participant recruitment and screening, transcription, and knowledge management
• Ability to operate and manage work, strategically reason, build relationships, and influence others

Responsibilities

• Builds scalable user research solutions for multiple cross-functional teams, as well as Business Development strategies for new opportunities
• Cultivates a community of growth and development through coaching and mentoring others to develop their professional skills
• Grows our design community and strategies, leads discussion of design practices and standards, and contributes to practice area communities and activities
• Advises designers, researchers, and other team members on usability trends, practices, and the choice and application of research methods to assure best practice
• Coaches and mentors inexperienced teams to adopt user-centered practices and embed them into an agile workflow
• Mentors, stewards, and directs other Designers and Researchers to improve the quality of their work
• Ensures cross-disciplinary involvement in carrying out research plans by assigning and managing progress toward research and participant management tasks, working with the Scrum Master to remove any blockers
• Advises the team and customer on how to adopt a user-centered, evidence-based approach to defining requirements and implementing solutions
• Builds, maintains, and promotes a research repository for teammates that enable teams to continually assure, improve, and innovate their practices to generate clear and valuable findings
• Works with Visual Designers to help translate insights into visual artifacts and products
• Analyzes and synthesizes qualitative and quantitative data to generate strategic and tactical insights along with actionable recommendations that drive product design, service improvements, and innovations that improve user experience
• Develops and executes well-crafted research plans with clear research objectives
• Strongly adheres to research ethics and privacy guidelines for specific client needs, clarifying privacy restrictions with the client and teammates and triaging efficiently in the event of a privacy breach
• Sets the direction of delivery and the collection of user experience metrics in the course of collaboration with Designers, Engineers, Product Managers, and Product Owners
• Defines and champions research processes and tools that enable teammates to better incorporate and improve research in their work
• Advocates for inclusive practices and helps teams design and deliver accessible products and services that work for all users
• Plans and facilitates participatory and iterative design activities, such as observational studies, customer interviews, usability testing, and other forms of requirements discovery

Preferred Qualifications

• Experience with remote testing tools
• Experience as a service designer
• Experience working with Government customers
• Experience in content design or technical writing
• Advanced understanding of agile processes and ability to advise colleagues on how and why agile methods are used and be able to provide a clear, open, and transparent framework in which teams can deliver
• Develops format-free structured content models so that content can be written in a consistent way to support multi-channel publishing (mobile, web, print)
• Supports development of content deliverables including copywriting, editing, and design of visual storytelling elements
• Owns and champions the team's content strategy practices and standards, through assessing and improving the quality, impact, and strategic planning of outcomes and outputs
• Structures and implements digital content publishing platforms, such as CMSs and email marketing software
• Creates scalable solutions to develop governance, processes, and workflows based on delivering strategy and policy intent
• Defines strategies and policies, and provides guidance to others working in the strategic context as well as evaluate current strategies to ensure business requirements are being met and exceeded where possible

Benefits

• We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance
• Tech, education / training, and wellness allowances
• Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
• Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!
• Total Pet Plan
• Employee Assistance Program
• Up 12 weeks of FMLA paid at 100%
• PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date ( see table below ) on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance
• Life-friendly schedules
• Family-friendly workplace