Utility Billing Specialist

Summary

Join Entrata's ResidentUtility team as a Utility Billing Specialist! You will manage utility billing for multifamily housing clients, ensuring timely and accurate resident invoices. This role requires excellent communication, organizational skills, and attention to detail. You'll work with a team to process bills, handle resident inquiries, and meet department metrics. Entrata offers a flexible, remote-friendly culture with comprehensive benefits, including health insurance, retirement plans, paid time off, and wellness programs. We are currently hiring in Arizona, Florida, Idaho, North Carolina, Texas, Utah, and Wyoming.

Requirements

• Excellent communication skills – both verbal and written
• Quick learner with the ability to adapt to a dynamic environment
• Basic computer skills and experience with Office products, specifically Microsoft Excel
• Ability to deliver quality results with strict deadlines
• Excellent problem-solving skills and attention to detail
• Self-motivated with or without supervision; a healthy desire to constantly succeed
• Organizational skills needed to balance workload to achieve optimal results
• Ability to work well with others in a team setting

Responsibilities

• Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution
• Accountable for accurate and timely monthly resident billing
• Ensure proper procedures and follow-ups are executed, according to SOP’s
• Coordinate with UEM team members to ensure timely receipt of monthly utility bills
• Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client
• Provide customer support for residents with questions about utility charges
• Partner with other team members on projects and audits related to the success of the ResidentUtility service
• Assist team members, as needed, to fulfill their job duties
• Meet department metrics and KPI’s

Preferred Qualifications

• Property Management experience
• Utility experience

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees