UX Designer and Architect

Summary

Join our team as a ServiceNow UX Designer and Architect to lead the design and implementation of user-centric interfaces on the ServiceNow platform. This crucial role requires strong UX design principles and a deep understanding of the ServiceNow ecosystem. You will translate complex workflows into intuitive designs, conduct user research, and create wireframes, prototypes, and high-fidelity mockups. Collaboration with cross-functional teams is essential to ensure alignment with strategic objectives. The ideal candidate possesses 5+ years of UX design experience, including at least 2 years focused on ServiceNow UX architecture and design. Proficiency in ServiceNow design tools and strong UX/UI design skills are required.

Requirements

• 5+ years of experience in UX design, with at least 2 years focused on ServiceNow UX architecture and design
• Proven track record of designing and implementing UX solutions within the ServiceNow platform
• Proficiency in ServiceNow design tools, including Service Portal and Now Experience framework
• Strong expertise in UX/UI design tools (e.g., Figma, Sketch, Adobe XD) and knowledge of HTML/CSS
• Experience with Agile methodologies and familiarity with ServiceNow development processes
• Strong analytical, problem-solving, and critical thinking skills
• Excellent communication and presentation skills, with the ability to convey complex design concepts to both technical and non-technical stakeholders

Responsibilities

• Lead user research to identify user needs, pain points, and opportunities for ServiceNow improvements
• Conduct usability testing, interviews, and surveys to gather insights
• Create personas, journey maps, and other design artifacts to understand user interactions within ServiceNow
• Design intuitive and efficient user interfaces for ServiceNow applications and modules, including workflows, portals, and self-service interfaces
• Create wireframes, prototypes, and high-fidelity mockups that align with best practices in UX/UI
• Ensure that designs adhere to accessibility standards, mobile responsiveness, and ServiceNow’s platform constraints
• Develop and document a cohesive UX architecture for ServiceNow, considering best practices, platform capabilities, and scalability
• Work closely with ServiceNow developers, product managers, and other stakeholders to ensure a consistent and cohesive user experience across the platform
• Establish design guidelines, standards, and best practices for the ServiceNow environment
• Partner with cross-functional teams (e.g., IT, product managers, and business analysts) to ensure that UX designs align with strategic objectives
• Serve as the UX advocate in discussions, providing insights on design decisions and their impact on usability and business value

Preferred Qualifications

• ServiceNow Certified Application Developer or ServiceNow Certified System Administrator
• Familiarity with front-end frameworks and scripting languages used in ServiceNow (e.g., AngularJS, JavaScript)
• Experience working in an ITIL-based environment