UX Designer

Summary

Join SheerID's design team as an experienced UX Designer to enhance consumer and customer journeys. You will play a critical role in improving the user experience through high-quality designs, conducting user research, and collaborating with cross-functional teams. Key responsibilities include advancing the user experience, employing customer-centric design, and collaborating effectively across teams. The ideal candidate possesses 4+ years of experience in UX/product design within a B2B2C or B2C SaaS environment, strong visual and interaction design skills, and a deep understanding of usability principles. A strong design portfolio showcasing web and mobile app work is required. SheerID is an equal opportunity employer committed to diversity and inclusion.

Requirements

• 4+ years experience in user experience and product design in a B2B2C or B2C SaaS software company
• Strong visual and interaction design skills
• Strong understanding of usability principles and experience applying them
• Deep empathy for users and a passion for translating user needs into elegant, functional experiences
• Comfortable working closely with engineers to ensure smooth design handoff and implementation
• Detail-oriented, with strong organization and process skills, and ability to manage multiple projects simultaneously under time constraints
• Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work
• Strong communication skills and demonstrated success presenting in a clear and compelling manner to cross-functional stakeholders
• Strong design portfolio (with examples of work on web and mobile apps)
• Be self-directed but also collaborative
• Keen problem-solving and organizational abilities
• Creativity and attention to detail
• Experience with key product design tools, such as Figma, Adobe CC and collaboration tools like Miro, Jira, Confluence, and Slack

Responsibilities

• Advance the User Experience: work autonomously and with the design team lead to continuously improve the UX through high-quality UX designs that delight users and drive business outcomes
• Customer-Centric Design: Conduct ongoing user research, customer discovery, and multivariate testing to deeply understand the customer journey, identify pain points, and uncover opportunities for improvement
• Cross-Functional Collaboration: Work closely with product design lead, product managers, engineers, and data scientists to design, test, and implement innovative UX solutions
• Participate in and occasionally lead discovery conversations with customers, users, and internal stakeholders
• Participate on development teams as needed, collaborating with the product manager and tech lead to design and test solutions
• Create wireframes, storyboards, sitemaps and screen flows for new products and features
• Create product prototypes at various levels of fidelity
• Conduct usability testing as needed
• Advocate for the user perspective to ensure our product is coherent and always serves their interests

Preferred Qualifications

Familiarity with web front-end technologies such as HTML, CSS, and JavaScript