UX/UI Architect

Summary

Join NewRocket, a global ServiceNow partner, as a UX/UI Architect to lead and mentor a team of designers. You will guide the UX strategy, design and execute innovative solutions for complex projects, and collaborate with developers for seamless implementation. Responsibilities include leading the UX design process for ServiceNow implementations, designing prototypes, collaborating with developers, delivering positive results, conducting user research, championing accessibility, guiding customers through design reviews, leading workshops, creating client roadmaps, and mentoring junior designers. The ideal candidate possesses 8+ years of UX/UI design experience, preferably in enterprise software, proficiency in design tools, strong knowledge of HTML/CSS, familiarity with Agile and Design Thinking, and excellent communication skills. A bachelor's degree in design or a related field is required. NewRocket offers a diverse and inclusive workplace.

Requirements

• 8+ years of UX/UI design experience, preferably in enterprise software or SaaS
• Proficient in design tools (Figma, Adobe XD, Sketch, etc.)
• Strong knowledge of HTML, CSS, and how UX maps to ServiceNow’s theming system
• Ability to understand platform constraints and creatively work within them
• Familiarity with Agile and Design Thinking methodologies
• Excellent communication facilitation, and presentation skills and stakeholder management skills
• Ability to assess and mitigate risk
• Thrives in dynamic, quickly evolving environments
• Bachelor's degree in Design or related field or demonstrated work experience

Responsibilities

• Lead the UX strategy and design process for ServiceNow implementations based on requirements and business objectives (e.g., portals, Now Mobile Apps)
• Design, document and present UX flows, wireframes, mockups, and high-fidelity prototypes
• Collaborate with developers to ensure pixel-perfect implementation within ServiceNow constraints
• Delivery measurable, positive results within the client and team's timeline, budget and scope
• Work with product owners and consultants to conduct user research and usability testing
• Champion accessibility (WCAG) and responsive design best practices
• Guide customers through design reviews and UI/UX governance
• Lead workshops with clients, end users and project teams to define system requirements, problems, and goals
• Create and evolve client roadmaps related to end-user experiences
• Help mentor junior designers or front-end developers

Preferred Qualifications

ServiceNow experience is highly preferred but not required (Service Portal, Now Mobile, or Employee Center)