UX/UI Designer

Summary

Join Sojern's global design team as a UX/UI Designer and contribute to the evolution of its Travel Marketing Platform. Collaborate with a talented team to create intuitive, data-driven solutions for travel marketers. This role involves enhancing user experiences across platforms, dashboards, and reporting tools, ensuring they meet the needs of a diverse global user base. You will conduct user research, design interfaces, and collaborate with various teams to bring innovative ideas to life. The ideal candidate is passionate about user-centered design and thrives in a dynamic team environment. A portfolio showcasing relevant work is required for consideration.

Requirements

• Have an online portfolio of relevant work examples
• Have a Bachelor’s degree in Design, Human-Computer Interaction, or a related subject (or equivalent experience)
• Have 5+ years of experience in UX/UI design, preferably focused on SaaS platforms, subscription-based products, or enterprise applications
• Have expertise in Figma and a strong understanding of its features
• Have experience designing in-app messaging workflows, product tours, and data-heavy interfaces with a focus on usability and visualization
• Have strong knowledge of user research methodologies and usability testing
• Have a solid understanding of SaaS metrics (e.g., churn, retention, engagement) and how design decisions impact business outcomes
• Have familiarity with accessibility standards and best practices for product design
• Have a basic understanding of front-end technologies (HTML, CSS, and JavaScript) to bridge the gap between design and development
• Have a proven ability to work collaboratively within cross-functional teams
• Have excellent problem-solving and communication skills, with the ability to articulate design decisions clearly
• Be highly detail-oriented and self-motivated, with the ability to prioritize tasks and meet critical project milestones and deadlines

Responsibilities

• Collaborate with Product, Product Marketing, Client Success, and Engineering teams to design user-centric features and workflows for Sojern’s internal and external platforms, dashboards, and reporting tools
• Design experiences aimed at improving user activation, retention, and expansion metrics, ensuring alignment with product goals and user needs
• Partner with Product and Commercial teams to design features that support pricing tiers, packaging strategies, and role-based access control for different customer segments or verticals
• Develop intuitive, engaging first-time user experiences and self-service onboarding flows to streamline adoption and drive product engagement
• Create wireframes, prototypes, and high-fidelity mockups using tools like Figma, ensuring they align with product requirements and user needs
• Conduct user research, including interviews, usability testing, and surveys, to gather insights that inform design decisions
• Develop scalable, responsive designs optimized for complex data visualization and reporting interfaces
• Maintain and enhance Sojern’s product design system to ensure consistency across all platform elements
• Advocate for accessibility and inclusivity throughout the design process, ensuring our products meet the needs of a diverse audience
• Collaborate with Engineers to ensure seamless implementation and adherence to design specifications
• Analyze usage metrics, user feedback, and industry trends to identify areas for improvement and propose solutions
• Present designs and findings to stakeholders and incorporate feedback iteratively
• Become a vocal advocate for great design at Sojern, including assisting with occasional presentations to other teams about ongoing projects and initiatives
• Work independently across multiple projects while maintaining quality and meeting deadlines

Preferred Qualifications

• Have fluency in more than one language
• Have exposure to machine learning or AI-driven product design
• Have experience designing for B2B platforms, data analytics tools, or travel-related products

Benefits

• Competitive compensation packages
• Stock options offered to every employee
• Bonusly program to reward and recognize team wins and performance
• Employees can take up to 40 hours of paid time per year to volunteer and give back to the community
• Flexi-Friday benefit
• Hybrid or remote work options for most roles
• Time-zone friendly work hours with async collaboration
• Team offsites planned annually
• Six employee resources groups
• Regular virtual and in-office team building events
• Monthly company All Hands & leadership Q&As
• PTO allowance to recharge
• Comprehensive healthcare options
• Paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents)
• Retirement contributions and investment options (for applicable locations)
• Travel benefits (hotel stay benefit & IATA membership)
• Mental health, wellness & financial health resources
• Learning & development stipend
• Mentorship program
• Career development programs
• Leadership training
• Home office tech set up (laptop, monitor, keyboard, mouse)
• Monthly internet and phone allowance
• Modern tools to communicate and collaborate (Slack, Google Suite)