Remote Vet Clinic Implementation Associate

Summary

Join Vetcove's growing team as a Vet Clinic Implementation Associate and play a key role in enhancing the customer experience for veterinary practices. You will manage large-scale projects, serve as the primary client contact, and liaise between engineering and business teams. This role demands strong communication, organization, and time management skills, along with experience in veterinary clinic software implementation or working directly with clinics. You will develop project plans, track milestones, and collaborate cross-functionally to ensure project success. Vetcove offers a fully remote work environment within the USA and a comprehensive benefits package.

Requirements

• Must have previous experience either working directly in a veterinary clinic OR working directly with clinics implementing new veterinary software
• Experience in managing different types of projects that involve developing partnership plans, preparing for integrations with 3rd parties, and strategizing for new feature and product launches
• Excellent organization and time management
• Excellent communication and interpersonal skills
• Experience building roadmaps, project plans and timelines with strong attention to details
• Humility and willingness to roll up sleeves and take ownership of clearing any obstacles the team faces
• Experience working effectively in a heavily cross-functional, fast-paced environment
• Ability to hold others accountable for deliverables against tight timelines

Responsibilities

• Effectively communicate with the team and all stakeholders to set priorities, ensure that project milestones expectations are met, and determine team member expectations across departments as well as communicating directly with executives and leadership teams to provide progress updates
• Develop project plans and timeline to ensure that team members understand the expectations
• Identify areas where team members are needed to ensure that project milestones and deliverables are completed according to the schedule
• Collaborate cross-functionally with the CTO and Head of Strategy to scope projects, define processes and milestones, and ensure we are on track to complete by our intended launch date
• Provide project updates on a consistent basis to various stakeholders
• Assign project tasks based on creative team members' individual strengths, skill sets, and experience levels
• Understanding business goals and connecting them with prioritization of incoming project requests

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events