Senior Quality Manager Supplier & Innovation

Summary

Join ByHeart, a leading infant nutrition company, as a Senior Quality Manager, Supplier & Innovation. This remote role with travel involves managing and overseeing the analysis, coordination, selection, and audits of current and potential suppliers. You will collaborate closely with Research and Development on innovation projects, conduct risk analyses, and communicate with suppliers to ensure they align with ByHeart's mission. The position requires a Bachelor's degree and 5+ years of experience in quality assurance, with a preference for a master's degree in food science and experience in infant formula manufacturing. You will be responsible for maintaining supplier quality scorecards, implementing continuous improvement initiatives, and developing a supplier development program. ByHeart offers competitive benefits, including comprehensive health insurance, flexible paid time off, 16 weeks of fully-paid parental leave, a 401(k) match, and company equity.

Requirements

• Bachelor's degree and 5+ years in quality assurance, master’s degree in food science or similar preferred
• Broad experience in Quality Management Systems and Supply Chain Controls
• Knowledge in HACCP, with applied experience in industrial microbiology, Good Manufacturing Practices, preventative controls, hygienic design and auditing
• Experience with thermal processes and associated controls
• Capable of managing projects with minimal direction
• Effective oral and written communication skills
• Proficient in fundamentals of risk management
• Project management, administrative and technical capabilities are required, as well as effective verbal and written communication skills
• Proficient writing skills to support audit reporting and writing of standards
• Competent in computer systems and database entry: ERP, MS Office
• Basic statistical understanding
• Ability to travel 50%

Responsibilities

• Conduct audits of all current and potential suppliers, distribution centers and third-party manufacturers
• Responsible for maintaining and supplier Quality scorecards
• Manage and implement initiatives for continuous improvement across the supplier portfolio
• Responsible for development and rollout of Supplier Development program which includes Supplier Feedback loop
• Improved supplier performance through collaboration, transparency, and supplier accountability
• Best practices and exchange of case studies and emerging trends
• Maintain and update Supplier Quality standards, responsible for consistent rollout of standards suppliers
• Serve as the central point of contact between external manufacturers and internal stakeholders for deviations & investigations and audit observations
• Broad analytical skills to interpret and leverage supplier quality databases
• Consolidate and organize supplier quality performance metrics, associated data, and any supplier change through use of eQMS systems and information for use during periodical supplier performance review meetings
• Support Procurement with periodic performance reviews and key suppliers and implement quality improvement plans w/ quantifiable targets
• With partner cross functionally to strategically influence supplier selection and operational performance
• Drive supplier defect containment and nonconformance reduction activities
• Liaise with Quality team at the manufacturing sites for supplier related quality issues, partner with supplier ensure corrective actions are identified and implemented to prevent reoccurrence
• Support Procurement, Legal, R&D and Operations to resolve any Supplier related disputes, recovery plans and corrective actions
• Partner with Food Safety to support rollout of specification changes
• Provide support and assist with the management of both supplier and ByHeart initiated innovation, specifications, and change controls
• Quality lead in all innovation projects, partner with R&D and Operations to build product and technology innovation pipeline
• Ensure compliance with quality agreements, certifications, Closer to Zero initiatives, and Clean Label Project requirements

Preferred Qualifications

Experience in manufacturing, infant formula preferred

Benefits

• Health insurance for the whole family : medical, dental, & vision insurance covered 100%, with 90% coverage for your family
• Flexible paid time off : plus 12+ company holidays, and 2 floating holidays to use at your discretion!
• 16-weeks of fully-paid parental leave and new parent support : free 1-year supply of formula, cozy feeding suites, and paid pumping time
• Up to 6% 401(k) Match to help you plan for your future
• Company equity for every employee : because when we succeed, we succeed together!