Vice President, Asset Protection

Summary

Join Abercrombie & Fitch Co.'s global Asset Protection Team as a leader in fraud, loss, and abuse mitigation. You will develop and manage a corporate-wide strategy, evaluate and prioritize risks across all omni programs, and define prevention strategies. The role requires strong analytical and communication skills, experience managing large teams, and a deep understanding of fraud and risk management in retail. You will work with investigators, monitor risk areas, and establish real-time monitoring tools. This position is located in Columbus, Ohio.

Requirements

• Bachelor’s Degree and verifiable work experience in consumer retail environments doing fraud, loss prevention, customer service, finance, or other related discipline
• Strong understanding of fraud and risk management in multiple areas: fraud mitigation for online e-commerce transactions, loss mitigation, in-store operations, recovery, and user compliance
• Familiarity with retail supply chains, both physical and digital
• Experience with large datasets, recognizing and interpreting data trends, and using data to influence business decisions
• Experience with EBR, Fraud, Loss, and Abuse risk vectors, trends, tools, technologies, and core management platforms
• Investigative/Analytical experience
• Possess excellent judgment and critical thinking skills and use data-driven insights in ambiguous situations
• Demonstrated experience effectively managing large teams, including those in a remote environment
• Outstanding communication skills, written and verbal. Ability to lead and influence enterprise-level change

Responsibilities

• Lead team and cross-functional cohort in the evolution and management of a corporate-wide loss, fraud, and abuse mitigation strategy. Ensure all efforts align with corporate priorities and pertinent roadmaps
• Evaluate, quantify, prioritize, and mitigate corporate fraud, loss, and abuse in all omni programs & processes such as customer returns, loyalty, promotions, appeasements, order-in-store, popins/bopis, etc. without significant impacts to customer experience or operational efficiencies
• Define and articulate customer experience impact and prevention strategies
• Rally senior executive support for fraud, loss, and abuse mitigation tactics/processes
• Actively monitor all risk areas to identify emerging risks and design/effect solutions to minimize impact to the company
• Establish real-time monitoring tools, key performance indicators (KPI), objectives and key results (OKR) that represent up-to-the-minute volume and velocity of key risk traffic
• Manage group of analysts predictively and recuperatively focused on identifying, analyzing, and informing on fraud, loss, and abuse trends and patterns that affect company profitability
• Maintain ongoing inventory of business use cases and corresponding ROI measurements to prioritize investments and demonstrate profit impacts
• Work with GHO and Field investigators to action on prioritized risks
• Evaluate existing fraud, loss, and abuse technologies and controls on an ongoing basis to assess performance. Stay close to industry developments in the fraud, loss, and abuse space to identify new and emerging resources
• Other duties as assigned or required

Preferred Qualifications

Demonstrated project management skills are a plus!

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups