Vice President, Global Renewals & Growth

Summary

Join Level Access as the Vice President of Renewals and Growth, leading global efforts to retain and expand our customer base. This executive role involves managing a team of 50–150+ and exceeding company GRR and NRR goals. You will shape and execute a global renewal and expansion strategy across software and professional services contracts, leveraging various channels. This central role requires experience renewing and expanding software and professional services contracts through diverse partnerships. The ideal candidate will have a strong background in revenue leadership, managing large recurring revenue businesses, and scaling teams. This remote role offers a competitive benefits package, including bonus opportunities and unlimited vacation.

Requirements

• 10+ years of experience in revenue leadership roles with direct ownership of renewals and expansion
• Proven success in managing $100M+ recurring revenue businesses and scaling teams to 100+
• Deep expertise in renewing and expanding both software and professional services contracts
• Experience building and executing through partner ecosystems (resellers, SIs, cloud marketplaces, alliances)
• Demonstrated leadership in change management, organizational scaling, and talent development
• Strong cross-functional collaborator with a reputation for building alignment and delivering outcomes
• Excellent communication, followership, and executive presence
• Data-driven decision-making approach with strong analytical and forecasting capabilities
• Experience with CRM systems, revenue operations tools, and customer success platforms
• Understanding of SaaS and Pro Services metrics, particularly GRR, NRR, utilization or consumption and customer health indicators
• Ability to develop and implement scalable processes and systems
• Functional capability in AI prompting and leverage AI tools to increase rep productivity
• Demonstrated ability to build, lead, enable and scale high-performing teams (50+ people)
• Exceptional organizational change management skills with proven ability to drive transformation
• Strong cross-functional partnership and collaboration skills with referenceable examples
• Experience attracting and retaining top talent in competitive markets

Responsibilities

• Own and drive global strategies to meet and exceed company GRR and NRR goals, balancing performance across all customer segments and geographies
• Lead a high-performing team by modeling followership, driving clarity through change, and fostering a culture of ownership and continuous development
• Operate with autonomy and confidence in high-ambiguity environments; translate company strategy into scalable and repeatable revenue motions
• Build cross-functional alignment and partnership across Sales, Product, Customer Success, Marketing, and Finance
• Partner with Customer Success leadership to define effective handoff and engagement strategies focused on value realization, adoption, and business reviews
• Lead from the front—modeling strategic risk-taking, outcome ownership, and calm urgency under pressure
• Apply structured decision-making and data-driven processes to forecasting, pipeline management, and team performance

Preferred Qualifications

• Experience working with or leading Customer Success teams is a strong plus and will ensure better collaboration with the CX org
• Experience selling into marketing technology, Digital Experience, UX/Design, Accessibility, Compliance, DevOps and/or related technology sectors
• Background working with enterprise and mid-market customer segments
• Global team management experience
• Previous experience reporting to C-level executives

Benefits

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO