Vice President, Account Management

Summary

Join League as the AVP, Account Management, and play a pivotal role in managing customer health and driving growth. You will nurture and grow existing relationships, identify new opportunities, and ensure the long-term success of League’s global customers. This leadership role involves strategic account planning, solution upselling and cross-selling, relationship management, client advocacy, contract management, executive engagement, customer health monitoring, and value realization. You will also lead and mentor a high-performing team of direct reports. This is a significant opportunity to impact League's growth and the well-being of millions. The position requires a Bachelor's degree, 8+ years of experience in sales and/or account management within the healthcare technology industry, and exceptional sales and relationship-building skills.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or a related field
• 8+ years of progressive experience in sales and/or account management within the healthcare technology or health plan or provider industry, with a proven track record of successfully managing and growing strategic accounts
• Exceptional sales, relationship-building and interpersonal skills, with the ability to establish rapport and build trust with senior executives
• Strong negotiation, presentation, and communication skills (both written and verbal)
• Demonstrated ability to develop and execute strategic account plans that drive measurable results
• Proven ability to identify and close expansion opportunities within existing accounts
• Excellent analytical and problem-solving skills, with the ability to interpret data and develop actionable insights
• Strong business acumen and a strategic mindset
• Experience with CRM platforms (e.g., Salesforce) and other sales productivity tools
• Ability to travel as required to meet with clients and attend industry events

Responsibilities

• Develop and execute comprehensive account plans for a selected portfolio of League’s customers, outlining clear objectives, strategies, and tactics to drive revenue growth
• Proactively identify and execute opportunities for expansion for a selected portfolio of League’s customers, including cross-selling new products and services, and expanding the scope of partnerships
• Cultivate and maintain strong, trusted advisor relationships with key stakeholders within League’s customer base
• Serve as the voice of your customer portfolio within League, ensuring their needs and priorities are understood and addressed across relevant internal teams (Product, Marketing, etc.)
• Executing contract negotiations, renewals and amendments for your portfolio of clients, ensuring timely and accurate execution
• Represent League at client meetings and select industry events
• Monitor key performance indicators (KPIs) for customer health, providing regular reporting and actionable insights to internal stakeholders
• Work with the Value Realization team to measure impact and ensure customers are consistently achieving their desired business outcomes and realizing the full value of League's platform and services
• Lead and mentor a high-performing team of direct reports managing their own book of clients, fostering their professional growth and ensuring successful KPIs on the team
• As a senior member of the Account Management team and SLT, be responsible for identifying and executing on projects to improve the performance of the account management function
• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Preferred Qualifications

• An advanced degree is a plus
• Understanding of the US health plan market, including payer business models, priorities, and challenges preferred

Benefits

$210,200 — $256,900 USD