Wheel is hiring a
Vice President Network Strategy and Operations

Summary

The Vice President, Network Strategy & Operations at Wheel is responsible for managing three main areas of the Network Operations team: Provider Operations, Healthcare Services, and Marketplace Operations. The role involves driving strategies for provider lifecycle and marketplace supply and demand. This position requires 10+ years of Operations experience, preferably in an online healthcare marketplace or urgent care platform.

Requirements

• 10+ years of Operations experience, preferably managing capacity for an online healthcare marketplace or urgent care platform
• Lead and collaborate cross-functionally with an Ownership mindset and accountability for outcomes
• Analytical problem-solver who drives data-driven decisions
• Experienced team leader with a minimum of 5-10 yrs of managerial experience
• Expert at optimizing complex operations and intellectually curious about applying AI to drive efficiencies
• Demonstrated expertise in data and modeling including SQL and Excel and experience in workforce planning and demand / capacity modeling
• Strong interpersonal skills with proven ability to drive cross-functional alignment and effectively communicate with senior and executive leadership

Responsibilities

• Drive strategy for marketplace coverage and capacity planning
• Responsible for consult pricing, clinician pay and achievement of company targets for take rate on consult revenue with Finance approval
• Closely monitor marketplace health and KPIs with Marketplace Operations team
• Oversee provider recruitment, onboarding and credentialing
• Collaborate cross-functionally across Sales, Solutions, Account Management, Clinical Strategy & Operations, Finance and R&D
• Drive annual and quarterly planning for Network Operations
• Partner with R&D to define and scope product-driven optimization for Wheel’s operations
• Collaborate closely with Clinical Strategy & Operations team