Vice President of Franchise Operations

Summary

Join Vacasa, now part of the Casago family, as their Vice President of Franchise Operations! Lead and enhance the performance of our expanding franchise network. Drive operational excellence, support franchise partner success, and ensure alignment with Casago's brand standards. As a key member of the executive team, foster a culture of accountability, innovation, and collaboration. This 100% remote position requires strong leadership, relationship-building, and communication skills. The ideal candidate will have 15+ years of progressive experience in franchise operations, including 5+ years in short-term rentals or hospitality within a franchise-based business. Compensation includes a salary of $150,000-$200,000/year plus bonus opportunities.

Requirements

• 15+ years of progressive experience in franchise operations, including 5+ years within short-term rentals, vacation rentals, or hospitality in a franchise-based business
• Proven track record of driving growth, enhancing franchise profitability, improving operational performance, and enabling franchise partner success
• Strong understanding of franchise systems, business models, and compliance frameworks
• Financial acumen, with the ability to interpret balance sheets, P&Ls, and cash flow statements
• Deep operational understanding of revenue forecasting and budget management
• Exceptional leadership, relationship-building, influence and communication skills
• Proficiency with relevant tools and platforms, including CRM, business intelligence tools, operations software, and property management systems

Responsibilities

• Lead and manage daily operational support for all franchise locations
• Develop and scale systems, SOPs, and performance metrics (KPIs) to support consistent execution and measurable success
• Conduct regular operational audits, business reviews, and performance assessments to ensure excellence and compliance
• Build and maintain strong, trust-based relationships with franchise partners to drive satisfaction, retention, and growth
• Identify and implement strategies to improve franchisee profitability and operational efficiency
• Serve as the primary escalation point for franchise issues, providing proactive and effective solutions
• Drive system-wide revenue growth through strategic planning, performance optimization, and market expansion initiatives
• Own and achieve franchisor revenue targets through data-driven analysis and decision-making
• Collaborate with franchise sales teams to support new market development and franchisee acquisition
• Oversee the end-to-end onboarding process for new franchisees to ensure a seamless and successful launch
• Lead the Casago University team to design and deliver comprehensive training programs supporting operational excellence, growth, and compliance
• Lead and mentor a high-performing team, including Partner Success Managers and Casago University Trainers
• Oversee shared service initiatives to optimize efficiency and profitability across the franchise network
• Partner closely with marketing, product, finance, and executive leadership to execute cross-functional initiatives aligned with company goals
• Ensure franchisee adherence to contractual agreements, brand standards, and operational policies
• Stay informed on industry trends and legal developments impacting franchising operations and proactively adjust strategies as needed

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off / Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts