Videogames Customer Service Representative

Summary

Join Keywords Studios Mexico as a Customer Service Representative providing written support to players. Communicate with players via chat, email, and tickets to resolve issues like lost accounts or questions about game details. Excellent written and verbal communication skills in English and Spanish are essential, along with multitasking and adaptability. Full-time availability is required, and living in Mexico City or Estado de Mexico is a necessity. The initial two-week training will be on the night shift. A high school diploma is preferred but not required. This role offers a competitive salary, legal benefits, two days off, and a defined career path.

Requirements

• Strong written and verbal communication skills in English and Spanish
• Ability to multi-task
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated
• Full-time availability
• Living in Mexico City or Estado de Mexico

Responsibilities

Communicate with players and solve their problems, such as lost accounts or questions regarding details, and provide excellent customer service (through chats, emails and tickets)

Preferred Qualifications

High School Diploma

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits
• 2 days off
• Career path
• Medical expenses insurance
• Saving funds
• Grocery tickets ($1,200)