Videogames Moderator

Summary

Join Keywords Studios as a Moderator and contribute to creating a safe and positive gaming environment. You will be responsible for monitoring and filtering harmful content, ensuring players enjoy gaming without fear of harassment. This role requires excellent communication and analytical skills, along with emotional stability and resilience. The position is based in Col. del Valle and offers a competitive salary, benefits, and career growth opportunities. Keywords Studios is committed to equal opportunities and provides a supportive work environment. Apply now to become a Keywordian!

Requirements

• Possess excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders
• Have C1-C2 level English language proficiency
• Demonstrate emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions
• Maintain optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease

Responsibilities

• Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material
• Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels
• Audit and assess interactions, ensuring they are rated accurately based on their severity level
• Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements
• Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices
• Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively
• Take ownership of assigned tasks and deliver results
• Embrace new ideas and approaches with a capability to adapt to evolving circumstances
• Ensure high-quality outcomes
• Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices
• Understand that a moderator role implies potentially being exposed to foul content. Maintain resilience, maturity, and professionalism to provide the highest possible quality service

Preferred Qualifications

Have experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time

Benefits

• Salary: $12,500 MXN gross (before taxes)
• Law Benefits
• 2 days off
• Career path
• Medical expenses insurance (after 3 months)
• Saving funds (after 3 months)
• Grocery tickets ($1,200 MXN) (after 3 months)