Community Manager

Summary

Join Keywords Studios' growing global team of community and social media management professionals! We offer 100% remote, work-from-home positions worldwide. Responsibilities include managing social media interactions, creating engaging content, reporting on community growth, and assisting developers with player feedback. You'll need at least two years of experience in gaming community management, excellent communication skills in English, and a passion for video games. Bilingualism and a higher education in a related field are a plus. We offer flexibility, a nice work-life balance, and a fun, diverse, and inclusive company culture. Employment type may vary depending on location and project needs.

Requirements

• Minimum of 2 years’ experience of community management/social media in gaming on professional basis
• Excellent written and verbal communication skills in English
• Passionate about video games and social media
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook…)
• Expertise with social listening and social management best practices
• Experience managing or moderating a thriving gaming community
• Higher education in marketing, business administration, communication, adult education, or related fields
• Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter

Responsibilities

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players
• Responding to comments and player queries in a timely manner
• Creating engaging content for social media
• Building in-depth reports on community growth and engagement, and proposing improvements based on those findings
• Assisting the developer by collating and reporting on player feedback
• Helping foster and maintain a safe and welcoming environment for a game community
• Moderating discussions and comments following set community guidelines
• Proactively suggesting new ways to grow and care for your community
• Creating and updating corresponding documentation and as needed

Preferred Qualifications

Bilingualism (particularly English with French, Spanish or German) is a plus

Benefits

• As a remote role, we offer flexibility and a nice work-life balance
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world
• We work on exciting projects with global brands