Remote Community Manager (Video Games)

Summary

Join a global team of community professionals providing expert community and social media services to gaming and entertainment clients. As a Community Manager or Social Media Manager, you will be responsible for reviewing incoming community interactions, creating engaging content, and building reports on community growth and engagement.

Requirements

• Minimum of 2 years’ experience of community management/social media in gaming on professional basis
• Excellent written and verbal communication skills in English
• Bilingualism (particularly English with French, Spanish or German) is a plus
• Passionate about video games and social media
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices
• Experience managing or moderating a thriving gaming community
• Higher education in marketing, business administration, communication, adult education, or related fields

Responsibilities

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players
• Responding to comments and player queries in a timely manner
• Creating engaging content for social media
• Building in-depth reports on community growth and engagement, and proposing improvements based on those findings
• Assisting the developer by collating and reporting on player feedback
• Helping foster and maintain a safe and welcoming environment for a game community
• Moderating discussions and comments following set community guidelines
• Proactively suggesting new ways to grow and care for your community
• Creating and updating corresponding documentation and as needed