Vip Director

Summary

Join FanDuel Racing as their VIP Director of Racing! This role involves managing daily operations, building a high-performing team of account managers, and ensuring VIP customers have exceptional experiences. You will collaborate with other departments, manage the VIP entertainment budget, and host VIP events. Success requires strong leadership, team management skills, and experience in high-end customer service and the online gaming or horse racing industry. FanDuel offers a competitive salary and a comprehensive benefits package.

Requirements

• 5-6 years in a team management position essential
• 3-4 years online gaming industry or horse racing industry experience essential
• Excellent verbal and written communication skills
• Passionate and demonstrate the ability to provide top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Ability to interpret and present data to senior management
• Execute targets and deadlines
• Excellent organizational and planning skills

Responsibilities

• Effectively manage and coach FanDuel Racing VIP team in order to guide them towards the highest possible service levels in the industry
• Ensure teams are operating with Compliance, sustainability and customer safety is at the heart of all we do
• Collaborate with VIP adjacent teams to ensure cross functional prioritization of our VIPs
• Liaise with various departments to ensure optimum VIP Player journeys and processes
• Work with Talent team to screen, interview, select and train new hires
• Monitor overall team performance to ensure that VIP generosity and hospitality are offered in accordance with best practices
• Manage, track and report on VIP Player entertainment budget
• Meet and host VIPs at Hospitality events and mentor team members to do the same
• Deliver against company Responsible Gaming protocols and act as a point of facilitation for escalation
• Coordinate VIP Racing Management Team's task assignments and goals for successful TVG to FDR VIP Customer product transition
• Provide oversight of VIP Player Reward programs and ensure adherence to company guidelines

Preferred Qualifications

• 8+ years of experience in high end customer service field preferred
• Bachelor's degree or equivalent experience preferred

Benefits

• Array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits
• Generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off and 14 paid company holidays
• Paid sick time in accordance with all applicable state and federal laws