BreederDAO is hiring a
Virtual Assistant - Customer Service & Operations Support Representative

Summary

Join our team as a Virtual Assistant who can balance Customer Service and Operations Support responsibilities. The successful candidate will address customer inquiries, support operations, and manage inventory purchases while maintaining meticulous attention to detail.

Requirements

• Customer Service Experience: At least 2 years of experience in a customer service role, preferably in a digital or technical environment
• Operations Support Experience: Experience in managing inventory, purchasing, or administrative tasks related to operations is preferred
• Technical Proficiency: Strong troubleshooting skills with an ability to resolve app and platform-related technical issues
• Communication Skills: Outstanding verbal and written communication skills in both English and Filipino
• Meticulous Attention to Detail: Demonstrated ability to maintain accurate documentation, track inventory, and ensure operational data integrity with minimal errors
• Problem-Solving: Proactive, solution-oriented mindset with the ability to think critically and manage complex customer service and operational tasks
• Adaptability: Ability to balance both customer service and operational responsibilities, demonstrating flexibility and initiative

Responsibilities

• Serve as the primary point of contact for users, providing clear, professional, and timely support across multiple channels (call, SMS, email, chat, social media) in both English and Filipino
• Diagnose and resolve user issues related to onboarding, participation in quests, and rewards redemption, using a strong understanding of platform functionality
• Efficiently troubleshoot app-related technical issues such as connectivity problems or app errors, escalating complex problems to the tech team while ensuring timely follow-up with the user
• Maintain a detailed log of customer interactions and issues, identifying recurring problems and providing valuable insights for improving the user experience
• Assist in the tracking of load and inventory purchases, ensuring that all rewards-related inventories are tracked, monitored, and replenished in a timely manner to maintain uninterrupted service
• Coordinate with suppliers and vendors to manage load/inventory orders and replenishments, ensuring efficient stock flow and addressing any potential delays or discrepancies
• Develop and maintain comprehensive documentation for all inventory and load management processes, ensuring data accuracy and organization for easy reference
• Provide administrative support to the Operations team, including the preparation of operational reports, tracking key metrics, and assisting in the improvement of internal processes

Benefits

Remote work-from-home role