Virtual Assistant - Part Time

Summary

Join ConnectOS, a top-rated Philippines employer, and work as a Virtual Assistant for a local expert in air duct and dryer vent cleaning, serving areas around Wake Forest. The schedule is 3:00 AM - 5:00 AM PHT. Responsibilities include customer and lead management, administrative support, and optional sales & marketing assistance. The ideal candidate will have prior experience as a virtual assistant, strong communication skills, and proficiency with Google Workspace and CRM tools. ConnectOS is certified as a Great Place to Work and offers an equal employment opportunity.

Requirements

• Previous experience as a virtual assistant or in a similar administrative role
• Strong communication skills (written and verbal)
• Proficient with Google Workspace, spreadsheets, and CRM tools
• Comfortable learning new software like Yardbook, Jobber, or Mailchimp
• Organized, self-motivated, and detail-oriented

Responsibilities

• Log and categorize new leads (Hot/Warm/Cold) in Google Sheets or CRM
• Schedule and execute follow-ups with leads via email and text
• Respond to basic client inquiries and send job reminders
• Notify clients of any schedule changes (e.g., weather delays)
• Request and manage Google Reviews post-job completion
• Send quotes and follow up on pending estimates
• Maintain and update the lead tracker as needed
• Send and track invoices after job completion
• Follow up on unpaid invoices and maintain payment records
• Organize and update the weekly/monthly job schedule using Yardbook or Jobber
• Ensure optimized routing for field efficiency
• Alert the business owner to any scheduling conflicts
• Track lead sources and prepare monthly performance reports
• Maintain status updates in a CRM or Google Sheets if software upgrade hasn't occurred
• Manage basic social media presence (Facebook, Instagram, Google Business Profile)
• Post updates, respond to comments/messages, and engage with the online community
• Manage online reputation by requesting and responding to reviews
• Support email marketing by sending newsletters and setting up automated drip campaigns using platforms like Mailchimp or Jobber

Preferred Qualifications

Experience in home services or field services industry is a plus