Ten Lifestyle Group is hiring a
Virtual Concierge Specialist

Summary

The job is for a Luxury Lifestyle Concierge position with Ten Lifestyle Group. The role involves providing exceptional customer service, managing requests, and offering tailored lifestyle suggestions to members. The job is a full-time overnight position with flexible hours, located anywhere in South Africa.

Requirements

• Excellent language skills in professional English, Mandarin, and Cantonese. (HSK K- advanced level, HSK 5 or 6)
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Service-oriented, flexible and able to work under pressure
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage

Responsibilities

• Service our members in a polite and professional way at all times
• Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders
• Manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
• Keep yourself up to date within all Lifestyle trends for the APAC market
• Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service
• Research the best options to meet exceed the lifestyle requirements of the member

Benefits

• A competitive salary. depending on experience, plus a performance-based bonus
• Hybrid working.. You can combine working from home and working from the office
• Paid time away from work.. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals.. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards.. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays. - possibilities to Travel and Work!
• Employee Discounts.. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Company contribution towards medical aid, and transport home for those working a late shift (applies to those who don’t have a car)
• ICAS Employee Health and Wellness. (EHWP) services which are confidential and free for all employees to use
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company