Remote Virtual Front Desk Representative

Summary

Join our team at Moxie as a Virtual Frontdesk to support MedSpas with Spanish-speaking clients, handling incoming calls and messages, appointment setting, and providing basic information. We're looking for experienced customer service professionals with strong written and verbal English and Spanish skills.

Requirements

• Experience working with US customers in writing and on calls in a similar role (e.g. front desk or customer service)
• Experience working in Sales
• Willing to work US hours (could be from EST to PST)
• Strong written English and Spanish
• Strong verbal English and Spanish as you will be conducting phone calls
• Having a neutral English accent
• Must have a reliable internet connection (>10mbps)
• Quiet working environment
• English and Spanish proficiency is shown on the profile

Responsibilities

• Answer incoming phone calls and messages
• Appointment setting: Close inbound leads by calling and texting with them via our CRM
• Manage appointments including rescheduling
• Answers basic questions (e.g. about the location, opening hours, etc.)
• Escalate any questions you can't answer to the MedSpa owner

Preferred Qualifications

• You have worked with beauty/wellness/health businesses before
• You have worked with the CRM HighLevel before