Virtual Lifestyle Concierge
Ten Lifestyle Group
๐Remote - South Africa
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Job highlights
Summary
Join Ten Life Group as a Virtual Lifestyle Concierge, catering to high-net-worth European clients. Orchestrate exclusive experiences, curate travel itineraries, and anticipate client needs. This role requires excellent English and German language skills (C1-C2 CERF), 2+ years of experience in a leisure-oriented sector, and strong administration skills. Preferred qualifications include additional languages and experience with CRM tools. Benefits include a competitive salary with performance-based bonuses, hybrid/remote work options, paid time off, paid sabbaticals, employee discounts, and professional development opportunities.
Requirements
- Excellent language skills in professional English and German (C1-C2 CERF), in written and spoken
- 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients
- Strong administration skills
- Strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Service-oriented, flexible and able to work under pressure
- Positive attitude and identify with Ten Group values
- Value exceptional service and live by this motto
- Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
- Flexibility: This position is a full-time 40-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 07:00-22:00 SAST shift either Sunday to Thursday /or Tuesday to Saturday
- Located in South Africa
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
Responsibilities
- Orchestrate exclusive experiences
- Curate unparalleled travel itineraries
- Anticipate needs before they arise
- Transform dreams into reality with finesse
- Work in a calm and professional manner at all times
- Prioritize workloads to meet strict deadlines
Preferred Qualifications
- Additional languages such as French and Italian
- Additional software or CRM tools experience
Benefits
- A competitive salary package (depending on experience) plus a performance-based bonus structure; plus Late Shift and Sunday Shift Allowances
- Hybrid working. You can combine working from home and working from the office. If you donโt live near our office then we are open to fully remote working options too
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clientsโ members would!
- Genuine career opportunities within a dynamic and international company
- Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking
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