Virtual Medical Assistant

Summary

Join MedSpecialized, Inc. and work as a Virtual Medical Assistant for DrCatalyst, a remote healthcare staffing organization. This night shift position involves answering inbound calls for scheduling and providing information, making outbound calls for reminders and wellness checks, documenting EMR notes, and communicating via Google Chat. The role requires at least high school education with healthcare BPO experience, excellent English proficiency, and a minimum internet speed. Successful candidates will enjoy competitive salaries, bonuses, paid time off, comprehensive health and life insurance, and various other perks. Remote work is available for applicants outside Cebu Province. DrCatalyst offers training and opportunities for skill development in areas such as referral management and medical records.

Requirements

• At least High School Level with 6 months healthcare BPO experience
• Medical Allied Grad or Non-Medical Allied Grad
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Computer literacy (GMail, Google Sheets)
• Physically fit to work in a BPO setting
• At least 50-60mbps internet speed

Responsibilities

• Answer inbound calls and help for scheduling, rescheduling, and clinic information
• Make outbound calls for patient appointment reminders, wellness checks, and more
• Supply EMR notes on all calls conducted looping in onsite personnel and providers
• Google Chat with online personnel, as well as separate chats with DRC team members

Preferred Qualifications

• Healthcare BPO experience is an advantage
• Willingness to work overtime is a plus

Benefits

• Monthly salary of 20,000 - 30,000 (depending on BPO healthcare experience)
• New hire bonus of 5,000
• Attendance bonus of 2,000
• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free Health insurance with one (1) free dependent
• Free Life Insurance
• Free Accident Insurance
• Free Mental Health Sessions
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)