Virtual Patient Coordinator

Summary

Join Spring Fertility as a Virtual Patient Coordinator and provide exceptional customer service to patients seeking fertility treatments. This full-time, remote position requires strong communication and organizational skills. You will be responsible for answering calls, emails, and chats; registering patients; scheduling consultations; and maintaining patient records. The ideal candidate possesses a Bachelor's degree and exceptional customer service skills. Spring Fertility offers competitive benefits, including medical, dental, vision, paid time off, 401k matching, and more. We are a fast-growing organization committed to employee development and a supportive work environment. Apply today and become part of our mission-driven team!

Requirements

• Bachelor’s degree
• Exceptional customer service skills
• Reside in and intend to work from one of the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

Responsibilities

• Answer all incoming calls, emails and live chats
• Transfer calls or take messages as necessary
• Register new patients in electronic medical record
• Schedule new patient consultations and ensure all new patient questionnaires are completed prior to consultation with provider
• Email new patient “welcome packets” after successful registration
• Provide patients with accurate information when answering questions and concerns
• Maintain patient records and protect patient confidentiality

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off
• Commuter Benefits
• Discounted rates on home, auto and pet insurance
• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance