Remote Visual Interpreter Supervisor

Summary

The job is for a Visual Interpreter Supervisor at Aira, a remote assistive technology company that provides live visual interpretation services to people who are blind or have low vision. The role involves supporting critical operations, nurturing organizational alignment, growing community engagement, and completing projects as assigned.

Requirements

• Associate's Degree
• Two years or greater of customer service experience
• One year or greater of supervisory experience
• Availability to work the following part-time schedule (times are in PST): Wednesdays: 7:00am-12:00pm, Thursdays: 7:00am - 10:00am, Fridays: 3:00am - 6:00am, Saturdays: 5:00am - 10:00am, Sundays: 4:00am - 9:00am

Responsibilities

• Serve as a subject matter expert, answering questions from VIs, promptly resolving technical or emergency escalations, and reporting any issues to the relevant individuals
• Understand and communicate the strategic objectives of the Visual Interpreter Service department and foster a sense of understanding and confidence among VIs
• Grow community engagement by understanding the needs and interests of the Visual Interpreter community and finding ways to connect with them in meaningful ways

Benefits

• $23 per hour compensation
• 100% remote work
• Paid training
• Paid sick leave
• 7 Days to start, 21 Days after 3 years
• $400 Annual technology stipend
• Opportunity to shape a new profession
• Supportive, integrated team environment with ongoing development opportunities