Deutsche Telekom IT Solutions is hiring a
VMware System Engineer

Summary

Join our team as a System Administrator and support Volkswagen Local/Remote systems, ensuring daily operation and resolving incidents and problems. With a strong commitment towards automation and experience in system administration, you will contribute to solving customer-specific device and application issues.

Requirements

• Minimum 5 years experience in system operation/administration of VMware partly standard environments
• Minimum 2 years experience in planning managing, migration and TNT project leading
• Strong commitment towards automation
• Demonstrated experience in using an ITIL based ticketing systems
• Strict adherence to the use of the ticketing system for ALL incidents, changes and problems
• Experience in technical documentation update
• B2 level English knowledge is mandatory

Responsibilities

• Supports of Volkswagen Local/Remote systems (private cloud product, virtual platform) for external and internal clients within the set expected service levels, in a quality exceeding customer expectations
• Ensures the daily operation of given operation systems
• Processes the incoming tickets
• Incident, Change, Problem Ticket and Deployment Order handling
• Identifies, diagnoses, categorizes the incidents/tickets and sets priorities
• Forwards the more complex problems to the next level of support
• Pro-active recommendation and execution of automated solutions
• Observes the expected service levels included in the contract
• Reports to the requester of report at the required frequency
• Contributes to solving problems related to costumer-specific devices and applications as well
• Solves the majority of the problems; escalates only those that require specialist expertise to the next level of support or to a local partner
• Shares knowledge with colleagues

Benefits

Remote working possibility within Hungary due to European taxation regulation