Remote VoIP Customer Support Specialist

Summary

The job description is for a 100% remote contract VoIP Customer Support Specialist position at PetDesk, based in Mexico. The role involves providing technical support and exceptional customer service to clients using PetDesk's phone systems. Fluency in English is required, and the annual base salary is within the range of $23,040 - $23,040 USD.

Requirements

• Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
• Exceptional customer service skillset
• Strong ability to multitask, prioritize tasks, and effectively manage time
• Skill in handling incoming and outgoing support calls
• Proficient in conflict resolution, with the ability to sympathize and empathize with customers
• Technical expertise in network equipment, business phones, and basic software usage
• Outstanding capacity to navigate and resolve intricate issues

Responsibilities

• Ensure the highest levels of customer satisfaction via phone
• Make system change requests (ex., Rename extension, change phone routes)
• Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets
• Enable system integrations for customers
• Conduct remote diagnostics and troubleshooting
• Resolve or Escalate customer requests/issues promptly
• Review, Analyze, and Evaluate trends on common system issues and communicate these to the company