World Relief is hiring a
Volunteer Specialist

Summary

Join a team of compassionate individuals at World Relief as a Volunteer Specialist, supporting the organization's efforts in building a welcoming church and community engagement structure. As a key member of the Community Engagement Team, you will be responsible for coordinating and leading various teams, managing volunteer onboarding and placement, and developing strategies to increase retention and recruitment.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Current driver’s license and access to reliable transportation required
• Ability to work one weekend/month and one evening/week for meetings/trainings with volunteers, churches, and community partners that may fall outside normal business hours (You have significant control over these times)
• Bachelor’s degree or equivalent experience required
• Previous experience with volunteer management and training development

Responsibilities

• Coordinate and lead WRWNY’s Airport Welcome Team, Home Setup Team, Transportation Team, and Mail & Paperwork Support Team
• Lead in screening and providing group orientation to new volunteers, offering guidance through the onboarding process and role placement process within World Relief’s volunteer opportunities
• Maintain a consistent, efficient, and thorough application, screening, and onboarding process of all volunteers and interns that complies with National Performance Standards
• Manage/maintain online and/or paper volunteer logs and report on volunteer activities for federal or private grants and internal use
• Manage the components of the onboarding process for Western NY’s role-based volunteer teams, and one-time volunteer service volunteers, including application review, orientation, processing background checks and reference checks, and tracking completion of general orientation courses on World Relief’s e-learning platform
• Maintain records, and follow-up with all volunteers regarding background checks and motor vehicle registration checks
• Partner with the Community Engagement Specialist to recruit volunteers and interns
• In collaboration with internal stakeholders, determine volunteer assignment needs for team and individual volunteers and interns
• Support volunteers and interns in finding the best placement(s) in WRWNY
• Closely track database and manage volunteer assignments
• Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base to increase retention and recruitment
• Provide hands-on support and training for volunteer teams, including but not limited to, setting up homes, helping with airport arrivals, and sitting in on mail and paperwork support
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner
• Oversee the volunteer and intern onboarding process, provide role-specific training, and provide ongoing training as needed
• Develop a timeline for reaching out to volunteers and interns who have served with WRWNY focused on appreciation, training, and check-ins to strengthen experiences
• Project manage WRWNY’s quarterly volunteer events (Fall Launch, Christmas Cocoa, April Volunteer Appreciation, Summer Picnic)
• Supervise academic year and summer internship programs as well as manage interns’ tasks
• Ensure volunteers and interns are logging hours/mileage and approve hours/mileage on a weekly basis
• Work as the primary point of contact for non-Gift in Kind group volunteer/service events
• Provide ongoing technical support and follow up with volunteer teams, individuals, and interns
• Provide ongoing volunteer and intern appreciation
• Follow-up with volunteers and interns to increase retention

Benefits

• Medical, Dental, Vision
• Offer 16 company Paid Holidays + 4 additional Personal days per year!
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies
• Legal Shield Insurance
• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)
• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program
• Active & Fit Gym Membership