Warranty Recovery Specialist

Summary

Join Lendbuzz, a company committed to personalized and fair financial opportunities, and make a direct impact on our bottom line! As our Warranty Recovery Specialist, you will be the key point person in recovering refunds from third-party business partners. You will drive maximum financial recovery, create and track progress against financial recovery targets, and maintain comprehensive reporting. This role requires strong communication, organizational skills, and the ability to build standardized processes. You will also identify opportunities to enhance our claims process and provide feedback for improvement. This is a fast-paced, results-oriented position ideal for someone with experience in auto dealerships, auto lending, or auto warranty companies.

Requirements

• Familiarity with Microsoft Excel
• Strong written and oral communication skills, comfort making calls to third-parties
• Attention to detail
• Organizational skills
• Resourcefulness in obtaining data when clean and or complete information is not available
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment

Responsibilities

• Drive maximum possible financial recovery through the cancellation of outstanding warranty agreements
• Create financial recovery targets and track progress against goals
• Maintain reporting on recoveries to date and future recoveries being targeted
• Be organized, self-directed and comfortable speaking on the phone with a variety of business partners
• Build out standardized, repeatable templates for cancellation requests to reduce processing cycle times
• Coordinate and streamline any communication with dealership partners across internal teams
• Notate refunds received and ensure funds appropriately applied to customer accounts
• Identify opportunities to enhance our claims process and provide feedback for process improvement

Preferred Qualifications

2+ years of work experience in auto dealerships, auto lending, or at an auto warranty company