Deutsche Telekom IT Solutions Slovakia is hiring a
Windows ICT Engineer

Summary

The job is for an IT professional at Deutsche Telekom IT Solutions Slovakia, responsible for managing and improving IT services and infrastructure, identifying weaknesses, and ensuring compliance with industry standards. The position requires 5 years of experience, advanced knowledge in Windows OS, a valid certification in Windows OS, VMware intermediate skills, ITIL process knowledge, good communication skills, teamwork, English proficiency (B2), and willingness to participate in on-call duties.

Requirements

• Information technology education - Secondary education
• 5 years experience
• Advanced in Windows OS
• Valid certification in Windows OS
• VMware - intermediate
• Knowledge of the ITIL processes
• Good communication skills, presentation skills, negotiation skills and analytical thinking
• Team player
• Speak English - Upper intermediate (B2)
• Willingness to participate on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise

Responsibilities

• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPIs
• Propose and perform regular inspections and improvement recommendations
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in a controlled manner or escalate to higher authority
• Assess actual performance of IT infrastructure against its predicted performance
• Create and maintain technical documentation to support IT service
• Identify weaknesses in used processes and eliminate them following industry and internal standards
• Plan, implement and maintain a stable technical infrastructure to support organization’s business
• Serve as technical lead to provide clear and comprehensive release and deployment plans
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits