Zendesk CRM Developer

Summary

Join Samsara's team as a Senior Zendesk Developer and contribute to the development and improvement of our state-of-the-art Zendesk platform. You will design, develop, and maintain Zendesk solutions, collaborating with cross-functional teams to ensure high-quality, scalable, and reliable systems. This role requires experience with Zendesk, APIs, and data warehousing, along with strong problem-solving and communication skills. You will mentor junior developers and champion Samsara's cultural principles. The position offers a competitive compensation package, including base salary, bonus, RSUs, and benefits. This role is open to candidates residing in Canada.

Requirements

• 5+ years of software development experience building and scaling enterprise customer-facing products and services
• 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform
• Experience building zendesk solutions, microservices and customer-facing APIs
• The ability to write technical specifications, define business solutions, and convey ideas to business users in a meaningful yet insightful manner
• Must have a track record of building, deploying, and scaling distributed, highly available, large-scale, high-performing multi-tenant SaaS applications
• Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable
• Previous experience handling and supporting mission-critical enterprise systems. The ability to diagnose and respond to interruptions and critical issues in a timely manner
• Customer-first, build for a long-term mindset with the ability to make practical decisions when working through configuration choices
• Experience with Python, JavaScript, and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms
• BS/MS in Computer Science/Engineering, or equivalent technical experience

Responsibilities

• Design, configure/develop, test, deploy, and support the various business projects in a Zendesk environment
• Implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with disassembling, designing, and configuring Zendesk to meet and address technical requirements and resolve current process issues
• Developing mid-tier API systems merging different third-party systems together
• Developing and supporting data warehouses, business intelligence, and other dashboards/reporting
• Configuring Zendesk Help Center/Guide
• Partner with Business Systems Analysts and Product Managers to shape product definition and requirements so that configurations or interfaces can be built in a flexible, extensible, and robust way in addition to assisting in driving technology vision, strategy, and roadmap to building enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.)
• Work closely with internal stakeholders & business to design, develop, and implement solutions for Customer Support operations using Zendesk
• Be the point of contact for the zendesk development regarding all Customer Support related development processes
• Mentor, develop and train Junior developers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Experience with Zendesk App development
• A solid understanding of "Zendesk Explore"
• Highly organized, detail-oriented, and able to work independently
• Strong communication, both oral and written with the ability to correspond with various levels of business stakeholders, SMEs, end users, and technical team members
• Certifications: Zendesk Support Administrator Expert Certification, Scrum certification

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund