Brand Partnerships Manager

Summary

Join iSpot.tv, a fast-growing company changing how brands measure the impact of video advertising, as a Brand Partnership Manager. You will be a key member of the Customer Success team, responsible for managing customer relationships, ensuring client success, and collaborating with internal teams. This role requires 5+ years of client-facing experience in ad measurement/analytics and a bachelor's degree. You'll leverage data insights, develop strong customer relationships, and identify new business opportunities. iSpot.tv offers a competitive compensation package including salary, equity, and standard benefits, along with a hybrid and flexible workplace policy.

Requirements

• 5 + years customer facing, consultative account management experience at an ad measurement/analytics organization or related advertising technology SaaS company + a bachelor’s degree
• Experience managing and negotiating renewals to achieve retention and revenue targets
• Confidence in developing and presenting a point of view with internal teams and clients
• Demonstrated knowledge of creative/ media /research and advertising principles
• Experience within creative/media processes such as planning, buying, measuring and/or selling television and streaming video advertising
• Well-developed project management skills across various disciplines in a deadline driven environment
• Exceptional interpersonal communication skills and attention to detail
• Understanding of and a passion for emerging technologies
• Excellent time-management and organizational skills
• Demonstrate a history of creative thinking and autonomous work
• Identify and problem-solve program challenges and consult with senior management to offer solutions
• Ability to travel for business as needed
• Experience using internal ticketing systems similar to Zendesk and Atlassian Suite; ie. Confluence, JIRA
• Experience using CRM tools, Salesforce preferred
• Strong experience using presentation tools such as PowerPoint, Excel, Google Suite

Responsibilities

• Own and manage all aspects of the customer relationship including ongoing value delivery and confirmation, strategic business reviews, relationship development, and subscription renewals
• Develop and cultivate strong customer relationships while continually seeking opportunities to showcase iSpot’s value propositions
• Collaborate across the organization, including Ad/Field Operations, Customer Support, Training & Onboarding, Client Data Science, Professional Services, Solutions Engineering, Product and Sales, as a client advocate to ensure resolution and delivery on requests
• Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquiries
• Exhibit a passion and energy for storytelling based on data insights and genuine interest in media attribution and optimization
• Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers
• Develop strong relationships with key customer contacts (executive and operational) in order to achieve a trusted-advisor status
• Work with Client Account Executives to identify new product expansion and analytics services opportunities within your customer base
• Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve customer inquiries and problems

Benefits

• Salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits
• Competitive, market-informed compensation
• Base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles
• Stock options
• (pre-approved) overtime pay
• Hybrid & Flexible Workplace Policy