Account Manager, Payor & Employer Partnerships

Summary

Join SonderMind's Enterprise Solutions team and become a critical part of the company’s growth strategy by building and scaling strategic partnerships, focusing on health plans and payors. As an Account Manager, you will nurture and expand relationships with influential organizations in mental health, managing a portfolio of strategic accounts. You will cultivate relationships with key stakeholders, identify opportunities to expand engagement, and lead partner onboarding and implementation. Collaboration with cross-functional teams is essential to deliver on partner needs and develop account plans aligning partner goals with SonderMind’s strategic objectives. You will monitor performance, create actionable reporting, and advocate for partner needs. Success involves managing key accounts, understanding stakeholders, managing cross-functional tasks, and developing account management plans.

Requirements

• Proven experience building and expanding relationships with health plans, payors, or other healthcare stakeholders
• Strong relationship builder with the ability to communicate effectively with senior decision-makers and cross-functional teams
• Self-starter excited about working at a fast-paced startup
• Intellectually curious and resourceful—you follow through until you get the answer
• Comfortable with ambiguity and solving complex problems
• Customer-obsessed and attuned to the needs of partners, even when they’re not clearly stated
• Results-driven, with the ability to meet goals while maintaining strong partner satisfaction
• Adept at managing competing priorities and collaborating across internal teams to deliver on partner commitments

Responsibilities

• Manage a portfolio of strategic accounts, with an emphasis on health plans and payors
• Cultivate and grow relationships with key stakeholders across partner organizations, including executive and operational leaders
• Identify opportunities to expand engagement, improve outcomes, and deliver greater value to partners
• Lead partner onboarding and implementation processes, ensuring a seamless launch and strong foundation
• Collaborate cross-functionally with product, clinical, marketing, and operations teams to deliver on partner needs
• Develop and maintain account plans that align partner goals with SonderMind’s strategic objectives
• Monitor performance and create actionable reporting to track success metrics, ensuring partners achieve desired outcomes
• Advocate for partner needs internally and contribute insights to inform product development and future offerings
• Navigate complex partnership dynamics with professionalism, creativity, and a problem-solving mindset

Benefits

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!