Director of Provider Success - Market Performance

Summary

Join Stellar Health as the Director of Provider Success, Market Performance and lead a high-performing team in one of our largest markets. You will be responsible for driving provider engagement, effective Stellar App usage, and closing critical care gaps for patients. This role involves team leadership, building relationships with provider organizations, managing network performance using data-driven strategies, and collaborating across various teams. You will oversee key market growth, deliver on provider success metrics, coach your team, and serve as a point of escalation for strategic providers. Leverage data to inform decisions and collaborate on scalable processes and playbooks. Advocate for product/process improvements to enhance provider experience and performance. This position offers a competitive salary, bonus, and equity.

Requirements

• At least 8 years of experience in a healthcare operations role
• At least 5 years of experience in a people management role, with demonstrated success in hiring, coaching, mentoring, and developing a high performing team
• Recent experience in Population Health, Clinical Operations, or Value Based Care organization is a must
• An in-depth understanding of the responsibilities of various roles within a provider’s office. Demonstrated ability to build stakeholder relationships with these roles
• Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges
• Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Responsibilities

• Oversee, grow, and develop one of our key markets, including the direct management of team managers and various levels of individual contributors
• Deliver on key provider success metrics for your market
• Coach and partner with your team on building and developing relationships with your market’s medical groups, with a focus on executive-level relationships
• Serve as a point of escalation for key strategic providers in your market
• Partner closely with your Customer Success and Enterprise Growth partners to drive the strategy for your market, including being accountable for ARR and provider and customer performance
• Leverage data to inform decisions and recommendations on where the team should focus its efforts, adjust strategy, prioritize initiatives, and develop new tactics
• Work with the broader Provider Success leadership team to develop and implement scalable processes and playbooks
• Collaborate with cross-functional teams to advocate for product/process changes that will result in improved provider experience and performance

Preferred Qualifications

• Individuals who are personally motivated by coaching and developing top-talent with clear metrics and targets
• Natural relationship builders who can effectively drive change management internally and externally
• Individuals who enjoy a high degree of autonomy and are unafraid to voice opinions in pursuit of finding a better way of doing things
• Individuals who thrive in a fast paced environment and enjoy bringing structure to ambiguity and continuously evaluating priorities (no two weeks are truly the same!)
• Strong communicators who can deliver complex ideas crisply and effectively and who can listen intently
• Detail-oriented individuals with the ability to think through complex healthcare problems
• Team players who love collaborating with both internal stakeholders and clients
• Individuals who are passionate about partnering with providers to improve patient care!

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees