Square is hiring a
Account Review Fraud Specialist

Summary

The job description is for a Fraud Specialist at Cash App, responsible for identifying and reviewing suspicious activity, investigating potential high risk and/or fraudulent activity, managing customer claims, and maintaining performance metrics. The role requires 1-2 years of experience in a fraud or prevention role, with preference given to those with experience in the financial tech industry and at Cash App.

Requirements

• Minimum 1 - 2 years of experience in a fraud or prevention role
• Minimum 1 - 2 years experience at Cash App
• Moderate knowledge of banking policies, procedures and governmental regulations
• Background in making data driven decisions and managing cases in a Customer Relationship Management (CRM) tool
• Ability to utilize internal tooling for account based reviews
• Understanding of transaction monitoring and risk related behaviors through customer transactions

Responsibilities

• Review and action accounts in accordance with company policies and procedures
• Investigate, monitor and escalate potential high risk and/or fraudulent activity related to customers' accounts or transactional activity
• Manage and respond to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations
• Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference
• Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements within specified time frames to minimize revenue losses
• Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls

Preferred Qualifications

• Minimum 1 - 2 years experience in the financial tech industry
• Minimum 1 - 2 years experience in the financial services industry

Benefits

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits