Account Service Coordinator

Summary

Join our team as an Account Service Coordinator and thrive in a multicultural and multilingual, fully remote work environment. Provide support to the Regional Manager and Business Development team, ensuring seamless customer service and operational excellence. You will support client presentations, onboard new customers, troubleshoot technical issues, and handle administrative tasks. This role requires excellent English and Punjabi communication skills, at least two years of relevant experience, and the ability to travel between Pakistan, Bangladesh, and South India. We offer a fixed schedule, compensation in USD, good referral bonuses, paid training, and a focus on work-life balance.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written) and Punjabi
• Minimum of 2 years in a customer service, technical support, or operational role within a software technology or textile/apparel-related industry
• Ability to travel between Pakistan, Bangladesh, and South India
• Strong organization and time management
• Professional communication and interpersonal skills
• Technical aptitude and the ability to quickly learn new systems
• Experience with Zendesk or similar CRM systems
• Proficiency in Microsoft Office Suite
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide support to the Regional Manager and wider Business Development team
• Ensure seamless customer service and operational excellence
• Provide support for client presentations, proposals, and other sales-related materials
• Assist with onboarding new customers, including coordinating account setup and providing training materials
• Support clients with technical troubleshooting and escalate issues to the relevant teams
• Handle administrative tasks, such as processing invoices and managing order details
• Complete market researches
• Update and maintain the central CRM system

Preferred Qualifications

Experience in the IT industry

Benefits

• Fixed schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development