Account Coordinator

Summary

Join The Missing Ingredient as an Account Coordinator and play a pivotal role in supporting client account management and ensuring seamless internal operations. This remote position requires a 6-hour overlap with the 9-5 PST workday. You will assist Account Managers with client communication, task coordination, and project support across digital marketing campaigns. Responsibilities include tracking project timelines, sending reminders, double-checking resources, and updating task templates. Collaboration with internal specialists and cross-functional teams is crucial. Success is measured by client satisfaction, project delivery, internal coordination, and task management. The role offers opportunities for professional growth and advancement.

Requirements

• 2-3 years in account coordination, marketing, project management, social media, or related fields
• Previous remote work experience and ability to work 6 hours overlap in the 9-5 PST
• Exceptional written and verbal communication skills
• Strong organizational and time-management skills
• Attention to detail and resourceful problem-solving ability
• Adaptability to fast-paced environments and openness to feedback
• An strong interest in digital marketing and desire to grow in the marketing industry

Responsibilities

• Support Account Managers in organizing client deliverables and tracking next steps
• Join client calls for note-taking and exposure to client communication
• Assist in gathering and preparing materials for client meetings and reports
• Maintain up-to-date internal documentation to help Account Managers stay aligned
• Step in with administrative or coordination support when Account Managers are out
• Offer flexible support to meet the evolving needs of the agency
• Help track project timelines and ensure internal deadlines are documented
• Send friendly reminders to team members about upcoming or overdue tasks
• Double-check that briefs and resources are shared before tasks begin
• Assist in updating task templates and internal workflows under Account Manager guidance
• Meet weekly with Account Managers to understand challenges and support needs
• Check in weekly with internal specialists to surface blockers or support needs
• Relay specialist feedback to the Account Manager to help inform planning
• Coordinate hand-offs between departments (e.g., creative to paid media) to maintain flow
• Help facilitate cross-functional collaboration by keeping communication clear and organized

Preferred Qualifications

• Familiarity with platforms such as Instagram, Facebook, LinkedIn, TikTok, and tools like Teamwork, Notion, Slack, and Google Suite
• Experience in copywriting, content creation, or influencer marketing

Benefits

• Fully remote work environment
• Flexible paid vacation. (You are responsible for ensuring coverage while out)
• Annual end-of-year profit sharing based on salary, tenure, and performance. Dependent on agency profitability at at the discretion of agency ownership
• Guaranteed minimum 3% salary increase YoY, with additional increases based on performance
• Ongoing education paid by The Missing Ingredient (courses, books, conferences, etc.), up to $500/year
• Opportunities for professional growth across various digital marketing disciplines
• Dynamic, collaborative, and mission-driven team culture